Shipping policy

Shipping Policy

Last Updated: 30/07/2026

At Wellness United, we are committed to delivering your order quickly, securely and efficiently. Please read our shipping policy below before placing your order.

Order Processing

Orders are processed within 1–3 business days after payment has been confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.
During busy periods, processing times may be slightly longer.

Shipping Times

Estimated delivery times:

United Kingdom: 12–14 business days
Nigeria: 2–714 business days
Europe: 15–20 business days
United States & Canada: 15–20 business days
Australia & New Zealand: 15–20 business days
Rest of the World: 15–20 business days

Delivery times are estimates and may vary due to customs, weather conditions, courier delays or other unforeseen circumstances.

Shipping Costs

Shipping charges are calculated at checkout based on your delivery location and the size of your order.

We may offer free shipping promotions on selected products or minimum order values.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing your tracking information (where available). Please allow up to 48 hours for tracking updates to appear.

Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees imposed by your country. These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.

Multiple Shipments

If your order contains products from different suppliers or warehouses, items may arrive in separate packages at different times. You will receive tracking information for each shipment where available.

Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your purchase. Wellness United is not responsible for delays or lost packages resulting from incorrect or incomplete address information.

Lost or Delayed Orders

If your order has not arrived within the estimated delivery timeframe, please contact our customer support team. We will work with the courier to investigate the shipment and provide an update as quickly as possible.

Damaged Packages

If your order arrives damaged:

Take clear photographs of the package and product.
Contact us within 48 hours of delivery.
Include your order number and photographs so we can assist you promptly.

Delivery Issues

Once an order has been marked as delivered by the courier, Wellness United cannot accept responsibility for packages that are lost or stolen after delivery. If this occurs, please contact the courier directly and notify our support team so we can assist where possible.